FAQs

The short answer is no!  

Thanks to Direct Access, you do not need a doctor’s referral or prescription to receive treatment from a physical therapist. Direct access is the legal right that enables patients in all fifty states and the District of Columbia to access physical therapy services and programs directly.

Absolutely! According to “The Patient’s Bill of Rights” law, you can choose what physical therapy clinic you want for your care. While physicians may recommend a specific clinic, you are not obligated to follow their suggestions. Your fundamental patient rights protect your ability to make informed decisions about your treatment and ensure you are treated with respect and confidentiality.

The Patient’s Bill of Rights is a set of principles that outline the fundamental rights of patients within the healthcare system. It was established to protect and empower patients. It aims to ensure that individuals receive quality care, access necessary information, and are treated with respect and dignity. While specific details may vary by jurisdiction, the Patient’s Bill of Rights generally covers the following key areas:

• The right to information about quality: You have the right to access easily understandable information about the credentials of healthcare providers, the quality of healthcare facilities, and the services covered by your health plans.
• The right to choose a healthcare provider: This right grants you the freedom to select your primary healthcare provider, as well as specialists, including physical therapists, based on your preferences and needs.
• The right to emergency services: You cannot be denied necessary treatment in emergencies, regardless of your ability to pay or insurance status.
• The right to make decisions: You have the autonomy to make informed decisions about your healthcare, including the choice of treatment options and the right to accept or refuse care.
• The right to respect: Healthcare providers must treat everyone with respect, regardless of sex, age, race, national origin, sexual orientation, or disability.
• The right to confidentiality: Your health information is private and cannot be released without consent except under specific, legally mandated circumstances.
• The right to complain: Healthcare providers, insurance companies, and other entities must have a grievance procedure in place, allowing you to voice your concerns or complaints.

The Patient’s Bill of Rights is a foundation for patient-centered healthcare, promoting transparency, shared decision-making, and a respectful partnership between patients and healthcare providers. 

At Active Health Solutions, we are dedicated to providing a transparent, patient-centered approach to physical therapy, ensuring that you receive the care and support you need to achieve your health and wellness goals. If you have any additional questions, please do not hesitate to reach out to our knowledgeable and compassionate team. We proudly service the Washington, DC, Northern Virginia and Maryland areas. 

We are here to help you every step of the way!

At Active Health Solutions, we understand the importance of flexibility and convenience when it comes to managing your healthcare needs. That’s why we’ve made scheduling an appointment in the Washington, DC, Northern Virginia and Maryland areas a seamless and hassle-free experience. With various appointment times, including morning and evening options, we are committed to accommodating your busy schedule.

To book your appointment, give us a call at (240) 630-2248 or click here to request an appointment through our user-friendly online platform. Our dedicated team is ready to assist you and answer any questions. 

Choose Active Health Solutions for accessible, personalized care tailored to your unique needs. Start your journey towards improved health and well-being today!

At Active Health Solutions, we want to ensure that our patients know our office policies to provide the best possible care and a positive experience. Here are some essential office policies to be aware of:

• Appointment cancellation policy: We understand that sometimes appointments need to be rescheduled or canceled. Please let us know at least 48 hours in advance if you need to cancel or reschedule your appointment to avoid a cancellation fee.

Any missed appointments that have not been rescheduled at least 24 hours in advance will result in a non-refundable charge of the full cost of a treatment session. Any missed appointments that have not been rescheduled at least 48 hours in advance will result in a non-refundable charge of the half cost of a treatment session. 

• Payment policy: Payment is due at the time of service. We accept various forms of payment, including cash, check, and credit card. Please let us know if you have any questions or concerns about payment. We accept FSAs and HSAs.

• Insurance policy: We are an out-of-network provider with insurance plans. Within 48 hours of receiving payment, we will email you a superbill, or medical receipt, that you can submit directly to your insurance company for reimbursement. Your insurance company will send you a check for reimbursement. We never collect payment from your insurance company.

• Privacy policy: We take your privacy seriously and follow strict HIPAA guidelines to ensure the confidentiality of your personal and medical information. Please let us know if you have any concerns about your privacy or would like to review our privacy policy.

• Communication policy: We encourage open and honest communication with our patients and welcome any questions or concerns you may have about your treatment plan or progress. Please let us know if there is anything we can do to improve your experience.

We also ask that if you have been exposed to the COVID-19 virus or are experiencing any COVID-19 symptoms, please reschedule your appointment so that we can maintain a safe, healthy environment for our patients and employees.

At Active Health Solutions, we are committed to providing the best possible care and ensuring a positive experience for our patients. If you have any questions or concerns about our office policies, please do not hesitate to contact us.

With Active Health Solutions, insurance is likely to cover at least partial cost of your treatment, depending on your specific plan.

At Active Health Solutions, we understand that paying for physical therapy can be a concern. As an out-of-network provider with commercial insurance companies, we are able to provide 60-minute one-on-one sessions without insurance directing our care. We have found that without the constraints of in-network insurance contracts, we are able to treat our patients using evidence-based practice and clinical expertise thus enabling our patients to get better faster. With our model, we have seen that our patients require fewer and less frequent visits to get back to the activities they love.

We accept various payment methods, including cash, check, debit, and credit cards, and provide payment options based on your needs. FSAs and HSAs are accepted. After the appointment, we provide our patients with “superbills” that they can submit to their insurance companies for direct reimbursement. Insurance payment never goes to us, always directly to the patient with the amount dependent upon the patient’s plan. Don’t hesitate to contact our Washington, DC, Northern Virginia or Maryland clinic with any questions; our friendly staff will gladly assist you.

At Active Health Solutions, we believe everyone deserves access to quality healthcare, and our clinic will never turn a patient away. We offer cash-based options for patients without insurance, which can be discussed with our friendly front desk staff at our Washington, DC, Northern Virginia or Maryland clinic. 

We understand that healthcare costs can be a concern, and we strive to provide affordable options for all patients. Please do not hesitate to contact us with any questions or concerns.

At Active Health Solutions, our policy is to collect payment at the time of service to ensure a seamless experience for all patients. We also provide payment options based on your unique circumstances and accept various methods of payment, including the following:

• Cash
• Check
• Debit and credit cards
• FSA/HSAs

After payment has been received, we provide our patients with a superbill which can be submitted directly to insurance for reimbursement. We understand that navigating insurance can be confusing, and our friendly staff is here to help you with that process.

Please contact our clinic to learn more about our payment policies and options.

At Active Health Solutions, our skilled physical therapists are dedicated to helping you achieve optimal health and well-being through a comprehensive and personalized approach. We recognize the importance of measuring both your impairments and functional limitations to design a treatment plan that addresses your unique needs and goals.

Impairments can impact your comfort and physical abilities, including:

• Pain
• Weakness
• Loss of motion
• Paresthesias

Functional limitations, on the other hand, refer to difficulties in performing daily activities, like:

• Lying
• Sleeping
• Sitting
• Standing
• Walking
• Running
• Cycling

By tracking your impairments and functional abilities, our physical therapists can gather objective information to measure your progress and adjust your treatment plan accordingly. Your personal experiences and feedback are invaluable in this process, as they provide insights into your improvements, regressions, or stagnation.
Our ultimate goal at Active Health Solutions is to help you notice tangible improvements in your overall well-being throughout your therapy journey. Should your progress deviate from the anticipated path, our therapists will reassess your situation and make necessary adjustments or recommendations for further evaluation or treatments.

You can trust our expertise to guide you toward a healthier, more active life!

Appointment durations vary based on individual needs, but initial sessions typically last about 60 minutes. Subsequent sessions generally range from 45 to 60 minutes. 

It is common for your therapist to want to see you more often in the early stages of your care to assess your progress and confirm your treatment plan. You’ll probably see your therapist once a week initially and then make your appointments more spaced out as you proceed through treatment.

Our therapists will work with you to determine the appropriate length and frequency of your appointments to ensure your optimal progress.

At Active Health Solutions, we are dedicated to ensuring our patients a smooth and hassle-free mobile experience in the Washington, DC, Northern Virginia and Maryland areas. To help you prepare for your first visit, we have compiled a list of essential items and information that will maximize your time during the initial evaluation:

• Complete our online patient forms. If you’re unable to do so or lack access to a computer, please call us for assistance.

• Provide any relevant referrals, prescriptions, and test results from your referring physician, Nurse Practitioner, or physician assistant.

• Wear comfortable clothing that provides easy access to the areas requiring treatment.

At Active Health Solutions, we are committed to delivering exceptional care and support throughout your physical therapy journey. 

We look forward to welcoming you to our clinic!

In-home physical therapy is a convenient and personalized approach to rehabilitation that brings the care you need directly to your doorstep. At Active Health Solutions, our experienced physical therapists work with you to create a customized treatment plan that addresses your specific needs and goals.

This innovative approach to rehabilitation and recovery is designed to address a wide range of conditions. Our at-home physical therapy program is highly effective for treating various conditions and musculoskeletal injuries, including:

• Joint pain and other 
• Sprains and strains
• Back and neck pain/disorders 
• Post-surgical rehabilitation
• Balance and mobility issues

Our therapists use various techniques and exercises to improve your range of motion, reduce pain and inflammation, and increase your strength and flexibility.

By bringing physical therapy to your home, we provide you with the convenience and flexibility to fit treatment into your busy schedule. We also eliminate the need for transportation, allowing you to avoid the hassle and stress of traveling to appointments.

Our at-home physical therapy program offers personalized care and support, empowering you to participate actively in your rehabilitation journey. Our Active Health Solutions therapists work closely with you to track your progress, adjust your treatment plan as needed, and provide education and support to help you achieve your goals.

With our individualized approach and expert care, we are dedicated to helping you achieve the best possible outcomes. Trust in the transformative power of at-home physical therapy, and embark on your journey towards optimal health and wellness today.

Home Health Agencies and at-home physical therapy services both deliver care within the familiar setting of your own home. They differ in scope, focus, and treatment approaches. Understanding these distinctions can help you decide the most suitable care option for your needs.

Home Health Agencies provide a broad range of medical and non-medical services, including skilled nursing, occupational therapy, speech therapy, and personal care assistance. Their interdisciplinary teams cater to patients with diverse health conditions, such as chronic illnesses, post-operative care, or those requiring support with activities of daily living.

On the other hand, at-home physical therapy focuses solely on rehabilitative care consistent with conditions treated in an outpatient setting, primarily restoring function, alleviating pain, and improving mobility. Our highly trained therapists at Active Health Solutions are equipped to address various conditions, including orthopedic injuries, balance and mobility issues, and post-surgical recovery. We offer tailored treatment plans to help patients regain strength, increase flexibility, and enhance overall well-being.

At-home physical therapists employ a combination of evidence-based techniques, such as manual therapy, therapeutic exercises, and modalities, to deliver effective and individualized care. Furthermore, we emphasize patient education and empowerment, ensuring our clients are actively engaged in their recovery journey, leading to lasting results and improved quality of life.

While Home Health Agencies offer comprehensive medical and non-medical support, our Active Health Solutions at-home physical therapy services specialize in rehabilitation care, focusing on restoring function, reducing pain, and improving overall well-being!

All 50 states now offer direct access to physical therapy services, allowing patients to seek treatment without a doctor’s referral.

In-home physical therapy is an excellent solution for individuals experiencing various conditions that impact their strength, mobility, and overall quality of life. Our dedicated therapists are skilled in addressing orthopedic injuries, pelvic floor conditions, post-surgical recovery, balance and mobility issues, and chronic pain management.

At-home physical therapy at Active Health Solutions offers a unique and personalized approach to rehabilitation, making it an excellent alternative to traditional outpatient clinics. By providing care in the familiar surroundings of your own home, at-home physical therapy eliminates barriers related to transportation, mobility, and scheduling, allowing you to focus solely on your recovery. Save the time and energy of traveling to a clinic by receiving expert care in the comfort of your home.

Our skilled therapists are adept at treating a wide range of conditions, including orthopedic injuries, post-surgical recovery, pelvic floor conditions, balance and mobility issues, as well as chronic pain management. We help patients regain strength, improve flexibility, and enhance overall well-being through individualized treatment plans.

At-home physical therapy provides several key advantages over outpatient clinic settings:

• Convenience: By eliminating the need to travel to a clinic, patients can save time, reduce stress, and avoid potential transportation difficulties. This convenience is particularly beneficial for those with busy schedules.
• Personalized Attention: At-home physical therapy allows for one-on-one sessions with a dedicated therapist who can tailor treatment plans to address your needs, ensuring optimal progress and long-lasting results.
• Comfortable Environment: Receiving therapy in the familiar surroundings of your home can enhance relaxation, promote faster healing, and contribute to a more positive rehabilitation experience.
• Real-World Application: At-home physical therapy enables therapists to assess and address functional challenges within your daily living environment, ensuring the skills and techniques learned directly apply to your life.
• Family Involvement: In-home care encourages family members to participate in therapy, providing invaluable support and encouragement throughout the recovery journey.

By choosing at-home physical therapy at Active Health Solutions in the Washington, DC, Northern Virginia or Maryland area, you can enjoy the benefits of expert care tailored to your unique needs, delivered in a comfortable and convenient setting!

In-home physical therapy sessions are typically designed to last between 45 to 60 minutes, ensuring ample time for our dedicated therapists to deliver high-quality care and address your unique rehabilitation needs. This duration allows for a thorough assessment, personalized treatment, and ongoing evaluation of your progress.

Each session is customized to your specific needs and may include a combination of manual therapy, therapeutic exercises, and patient education. We prioritize empowering our clients to actively participate in their recovery journey actively, ensuring long-lasting results and improved quality of life.

By choosing in-home physical therapy at Active Health Solutions, you can make the most of your rehabilitation with personalized, focused sessions designed to optimize your progress and achieve your rehabilitation goals.

Experiencing pain relief is often a top priority for individuals undergoing physical therapy. While the timeline for pain relief varies from person to person, a well-structured therapy plan can help expedite the process and promote lasting results. Several factors contribute to your progress, including the nature of your condition, the extent of the injury, and your commitment to the rehabilitation process.

To optimize your pain relief journey and maximize the benefits of physical therapy, consider the following guidelines:

• Communicate openly with your therapist: Share your pain levels, limitations, and goals with your therapist, enabling them to tailor your treatment plan and focus on targeted techniques that address your needs.
• Consistency is key: Adhere to your therapy schedule and actively participate in all recommended sessions to ensure steady progress and experience noticeable pain relief more quickly.
• Engage in prescribed exercises: Perform prescribed home exercises and stretches consistently. These activities complement your in-person therapy sessions and contribute to your overall recovery.
• Maintain a healthy lifestyle: Incorporate a balanced diet, proper hydration, and adequate rest into your daily routine to support your body’s natural healing process and enhance the effectiveness of your therapy.
• Set realistic expectations: Understand that pain relief is a gradual process requiring time, patience, and persistence. Celebrate small improvements and focus on your long-term goals, remembering that each individual’s healing journey is unique.

By following these guidelines and working closely with our physical therapist, you can experience noticeable pain relief and improved quality of life. Embrace the opportunity to invest in your health and well-being and trust in the transformative power of expert physical therapy care.

Navigating the intricacies of insurance coverage can be daunting, and we’re here to help you with that process. At Active Health Solutions, we believe in full price transparency and will never surprise bill our patients.

• Consider the benefits of an out-of-network provider: As an out-of-network provider, we are enabled to see our patients for a full, hour-long one-on-one session without the strict demands of an insurance company. This allows our expert physical therapists to treat our patients as they have been trained, not according to an in-network contract. We have seen that patients typically require fewer and less frequent visits when treated by our in-home expert therapists.
• Review your insurance policy: Start by examining your insurance policy documents regarding out-of-network benefits, which should detail the scope of your coverage. Typically you will have an out-of-network deductible which is the amount that needs to be met before your coinsurance kicks in. At that time, your insurance company covers a certain percentage (your coinsurance) of the allowed amount per each service code. With plan questions, contact your insurance company’s customer service hotline or online portal for further clarification and to confirm your benefits.
• Obtain a physician referral (rarely required): While uncommon, some insurance plans may necessitate a referral or prescription from your primary care physician to cover physical therapy services. Check with your insurance provider and obtain the necessary documentation if needed.
• Submit superbill for reimbursement: After each session, we will provide you with a superbill which is a medical receipt that includes the necessary codes and license numbers for insurance reimbursement. Almost all commercial carriers have online portals for submission. Once reviewed, your insurance company will send you a check for direct reimbursement. We never receive reimbursement from your insurance company so all of the payment goes to you.
• Medicare consideration: At this time, we have no relationship with Medicare and therefore are unable to provide superbills to patients for reimbursement. We are happy to help you find someone who accepts Medicare to ensure you receive high quality care.

By taking these proactive steps, you can confidently and clearly understand any associated costs. Consider the following to help offset the costs of your therapy:

Utilize Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs): If you have an HSA or FSA, you can use these funds to cover the costs of your at-home physical therapy visits.

Even if your insurance doesn’t cover the full cost, you can still request an appointment to learn about your options.

Call Active Health Solutions today!

At Active Health Solutions, we understand the importance of flexibility and convenience when it comes to managing your healthcare needs. With various appointment times, including morning and evening options, we are committed to accommodating your busy schedule.

To book your appointment, give us a call at (240) 630-2248 or click here to request an appointment through our user-friendly online platform. Our dedicated team is ready to assist you and answer any questions. 

Choose Active Health Solutions for accessible, personalized care tailored to your unique needs. Start your journey towards improved health and well-being today!